Yes! We take security seriously. My Practice Bridge has received independent third party verification that our technology complies with the rules and regulations of HIPAA. We also enter into a Business Associates Agreement with our customers.

Yes, that’s right. Unlimited users at no extra cost. Each user must be assigned unique login credentials for security compliance.

Minimal training is needed due to the intuitive design of the web based Unified Inbox. Training, support materials and resources are provided to ensure your team can leverage these tools effectively, enhancing patient communication and care.

We make implementation simple and the typical timeline is 3-4 weeks from receipt of your customer intake packet. Once we have received your 10DLC Registration, we can move things along very quickly.

The Campaign Registry (or TCR) was created to regulate spam texts and opt-out options for customers. Effective September 1, 2023, all businesses that send 1:1 text messages must be registered to remain compliant and avoid penalties. We take care of the entire process!

Unlike telephone calls that are always one to one, your staff will be able to manage 2-3 conversations at a time especially when they use your custom pre-written templates for quick replies.

We connect the Google Business Profile for each of your locations to your Unified Inbox. Your patients will also be able to select the location of their choice from the Web Chat window, and messages can be routed to specific teams in those locations.

Web Chat converts conversations to SMS text messages after the patient leaves your website. This requires us to complete your 10DLC Registration and complete a full implementation. While we do not offer a free trial, you are free to cancel the service anytime with a 30 day notice. This means no long-term commitments and we will earn your business every month!

Patients love the convenience and accessibility of these communication channels. They appreciate the ease of contacting their healthcare providers for appointments, inquiries, and follow-ups, which enhances their overall satisfaction and engagement with your practice.

Your staff will login to the Unified Inbox each day, just like they login to your EMR for appointment scheduling. All inbound messages from Web Chat, SMS Text, Google Chat, Facebook and Instagram Messenger will arrive in ONE Unified Inbox! Your staff will love the convenience!